Privacy Policy

1. Information We Collect

Information You Provide When Using Our Sites and Services

“Personal Information” is information that relates to an identified or identifiable individual. We may collect the following Personal Information that you voluntarily provide to us in using our Sites and Services:

CTE Site and Services

• Become a Vendor. To become a vendor for either goods, services, transportation, or consultation, you will apply through our DocuSign based application whose privacy policy can be found here. You will provide your name, email address, tax classification, federal ID number, state location, physical address, telephone number, tax information, and any additional information you choose to provide.
• Join Our Team. To apply for a position with CTE, you will provide your name, physical address, email address, telephone number, and any additional information you choose to provide in your resume or cover letter. This site also serves as the careers, job, and open position pages for the following sites: Carolina CAT, LiftOne, Prime Source, SITECH, Hydraulic Express and Power Products & Solutions.
• Apply for Credit. To apply for credit, you will provide your name, telephone number, email address, physical address, business federal tax ID and the name, telephone number, email address, city and state of any references you provide. This site supports the credit applications for the following sites: Carolina Cat, LiftOne, Prime Source, SITECH, Hydraulic Express, Power Products & Solutions, and Springer Equipment.
• Entering a Contest or Promotion. To enter a contest or promotion we may collect your name, company, phone number, email, address, city, and state.
• Surveys. When answering a survey, we may collect your name, company, phone number, email, address, city, and state.

Carolina CAT Construction/Power Generation/Truck Sites and Services

• Join Our Mailing List. To join our mailing list, you will provide your name and email address.
• Get a Quote. To get a quote you will provide your name, email address, telephone number, physical address, and any additional information you choose to provide.
• Caterpillar Account. Certain website functions are provided through a Caterpillar Inc. account. To create a Caterpillar account, you will provide your email address, name, password, and postal address. You can find Caterpillar Inc.’s privacy policy here.
• Online Bill Pay. If you choose to pay a bill online, you will create an account with BillTrust which will require you to provide your name, email address, username, password and any personal information provided in your security question answers. You may login to online bill pay then by providing your BillTrust username and password. BillTrust’s privacy policy can be found here.
• Cat Rental Store. To rent equipment with us, you will first need an account with Caterpillar Inc. whose privacy policy can be found here. To rent equipment you will then provide your name, email address, telephone number, physical address, and any additional information you choose to provide.
• Apply for Financing. To apply for financing online, you will provide your name, email address, signature, physical address, telephone number, and financial information. The application is provided by DocuSign whose privacy policy can be found here.
• CAT Card. The CAT Card is provided by Caterpillar Financial Commercial Account Corporation whose privacy policy can be found here. To apply for the card, you will provide your name, email address, telephone number, physical address, billing address, and financial information.
• Contact Us. To contact us, you will provide us your name, email address, physical address, and any additional information you choose to provide.
• Chat. If you use our chat feature, you will provide your name, email address, and any information you chose to provide in your message. Our chat feature is provided by LocaliQ. LocaliQ may collect, record, and store the information you provide in the chat. Please review LocaliQ’s privacy policy here.
• SMS Text Messaging. If you sign up for our SMS text messaging service, you will provide us with your cell phone number. Please see our Terms of Use for further information.

Prime Source Site and Services

• Join Our Mailing List. To join our mailing list you will provide your name and email address.
• Get a Quote. To get a quote you will provide your name, email address, telephone number, physical address, and any additional information you choose to provide.
• Online Bill Pay. If you choose to pay a bill online, you will create an account with BillTrust which will require you to provide your name, email address, username, password and any personal information provided in your security question answers. You may login to online bill pay then by providing your BillTrust username name and password. BillTrust’s privacy policy can be found here.
• Provide Feedback. To give us feedback you will provide your name, zipcode, telephone number, email address, and any additional information you choose to provide.
• Contact Us. To contact us, you will provide your name, email address, telephone number, zip code, and any additional information you choose to provide.

Hydraulics Express Site and Services

• Online Bill Pay. If you choose to pay a bill online, you will create an account with BillTrust which will require you to provide your name, email address, username, password and any personal information provided in your security question answers. You may login to online bill pay then by providing your BillTrust username name and password. BillTrust’s privacy policy can be found here.
• Join our Mailing List. To join our mailing list you will provide your name and email address.
• Contact Us. To contact us, you will provide your name, email address, telephone number, and any additional information you choose to provide.

Power Products & Solutions Site and Services

• Create Client Portal Account. To create a client portal account, you will provide your name, email address, username, and password. The client portal is provided by BillTrust whose privacy policy can be found here.
• Sign into Client Portal. To sign into the client portal you will provide your username and password.
• Contact Us. To contact us, you will provide your name, email address, telephone number and any additional information you choose to provide.

SITECH Site and Services

• Online Bill Pay. If you choose to pay a bill online, you will create an account with BillTrust which will require you to provide your name, email address, username, password and any personal information provided in your security question answers. You may login to online bill pay then by providing your BillTrust username name and password. BillTrust’s privacy policy can be found here.
• Contact Us. To contact us, you will provide your name, email address, and any additional information you choose to provide.

BlueSkye Automation Site and Services

• Contact Us. To contact us, you will provide your name, email address, telephone number, and any additional information you choose to provide.

Information as You Navigate Our Sites and Services

We automatically collect certain Personal Information through your use of the Sites and Services, such as the following:

• Usage Information. For example, the pages on the Sites you access, the frequency of access, and what you click on while on the Sites.
• Device Information. For example, hardware model, operating system, application version number, and browser.
• Mobile Device Information. Aggregated information about whether the Site is accessed via a mobile device or tablet, the device type, and the carrier.
• Location Information. Location information from visitors of the Sites on a city-regional basis.

Systems Data

We may collect the following information through your use of our web applications and Devices (collectively, “Digital Offerings”). Please note that not all of this information may be considered Personal Information.

• Device, Asset and Component Information. For example, we may collect model number, serial number, order number, software and hardware version numbers, performance, and configuration, including work tools and other peripheral Devices attached to Assets.
• Electronic Data. For example, we may collect sensor logs, trends, histograms, event data, other alerts, digital state data, fault codes, idle time, daily cumulative fuel consumption, emissions data, service meter hours, electronic data files, downloaded manually or automatically from an Asset, troubleshooting data, and other data, depending on the client and Asset and communication channel used by a Device.
• Inspection Data. For example, we may collect results of inspections using a CTE or third-party inspection system.
• Device Location Information. For example, we may collect physical location of an Asset (e.g., determined using satellite, GPS, cell phone tower, Bluetooth, or Wi-Fi signals).
• Fluid Data. For example, we may collect analysis results of fluid samples (such as oil, hydraulic and coolant fluids) obtained using CTE or third-party tools.
• Event Recorder Data. For example, we may collect location, speed, direction, and associated video recordings, use of controls and positive train control information.
• Service and Maintenance History. For example, we may collect work orders (records of all maintenance, repairs, parts purchases, replacements, and modifications to an Asset), component life (history of usage and wear life of component), maintenance schedules, planned maintenance warranty coverage data, maintenance and repair contracts, service intervals (scheduled interval for planned maintenance of component replacement activities for an Asset), component lists (lists of parts that make up an Assets), and service letters (describing special service actions recommended by manufacturers to correct a known problem with an Asset).
• Site and Environmental Conditions. For example, we may collect the type of work being done, conditions of roads and tracks, altitude, climate, and material tracking.
• Patterns of Use. For example, we may collect any user-defined information related to a product you provide to us through a Digital Offering.

Operations Data

We may collect the following information through our operations. Please note that not all of this information may be considered Personal Information.

• Transactional Documents Information. For example, we may collect information contained in tenders, invoices, purchase orders, sales contracts, service contracts, e-forms, and other transactional documentation generated as part of a business relationship between us.
• Client Information. For example, we may collect client name, address, industry, client category, and the name, position, email address, telephone number of the client’s designated contact person, and any information relating to client parts, machine purchases, returns or replacements.
• Work Order Data. For example, we may collect information about the client, Assets involved, problems identified, repairs performed, emissions data, fuel usage, service meter hours, software and hardware version numbers and installed attachments.
• Payment Information. For example, we may collect your banking account details, debit card details, credit card details, credit card type (i.e., Visa, Mastercard, American Express), your billing address associated with the credit card, your shipping address and other information that is required to process the payments.

2. How We Collect Information

We collect information in a variety of ways. For example, we collect information that you provide to us through various Contact Centers, information we collect through your use of our products or services, and information we collect from publicly available sources or third parties.

Information You Provide to Us

We collect information you give us when you engage with us and/or use our products or services. For example, we may collect information when you interact with us, attend one of our stands at a trade show, make an inquiry, place an order, or contact our customer service. Please also see our Cookie Policy for more information on our use of cookies and other tracking technologies.

Information Collected Through Your Use of Our Sites, Products and Services

In addition to the sources described in Section 1, we may collect the following information through your use of our Sites, products, and Services.

• Pre-Installed/Installed Applications/Devices. We may receive information directly via cellular, satellite link, radio, or ethernet connection from Assets equipped with a mobile application or through telematics and similar devices (“Devices”) that were either pre-installed or installed by us.
• Wearable Technology. We may collect information through fatigue monitoring Devices or RFID tags embedded in hardhats or safety vests.

Information from Third-Party Sources

We may collect the following types of information from publicly and commercially available sources as permitted by law, which we may combine with other information we receive from you.

• Via CTE’s affiliates and subsidiaries,
• Via Caterpillar Inc. or its business affiliates or contractors. We may receive information from Caterpillar or its business affiliates or contractors which have collected information from you via: (i) cellular or satellite link, or radio or Ethernet connection from Assets, which may include System Data (such as information relating to the Device or Asset) or Personal Information (such as from information generated by fatigue monitoring Devices, on-board camera and proximity detection systems, and in-cab monitoring technology); or (ii) Digital Offerings.
• From Component Manufacturers and OEMs: We may obtain System Data from manufacturers of the components in your Assets. This information may be provided to us automatically.
• From Asset Owners and Others: We may receive additional information from Asset owners, operators and other persons who have management responsibility for an Asset.
• From Other Sources: We may receive your information from other sources, such as credit reference agencies, public databases, joint marketing partners, internet, social medial platforms (including from people with whom you are friends or otherwise connected) and from other third parties. We may collect or generate information from troubleshooting data, from your service providers (such as fluid analysts and site inspectors) or from maintenance, inspection or warranty records.

3. How We Use Your Information

We use the information we collect to provide the Services to you, to improve our Sites and Services, and to protect our legal rights. In addition, we may use the information we collect to:

• Process your account registration;
• Allow you to monitor the status of Assets;
• Process and fulfill your orders and requests, including requests for quotes and training classes;
• Fulfill client support agreements;
• Perform maintenance and repairs;
• Deliver Assets or parts;
• Make recommendations regarding safety, Asset health, maintenance, worksite efficiency and productivity training for operators;
• Enhance the safety of machine operations, including by tracking proximity to Assets, other objects or humans;
• Enable remote technician services, such as remote troubleshooting and remote tuning;
• Provide you with location-based services and content;
• Send administrative or contractual information, for example, information regarding our terms and conditions of sale and rent and using out Sites and Services;
• Contact you regarding our products and services and to send you marketing communications that we feel may be of interest to you for which you may opt-out at any time;
• Communicate with you about our Sites or Services or to inform you of any changes to our Sites or Services;
• Communicate with you about your purchase or rental of Assets and your purchase of Asset parts;
• Provide support and customer service;
• Conduct market research;
• Perform data analytics, audits, improve products, develop new products, enhance, improve or modify our Sites and services, identify usage trends and operate our business activities and for statistical analysis based on aggregated and de-identified data, such as bench marking reports;
• Provide services to our clients, manage workflow, monitor repairs, project future maintenance and service, and troubleshoot issues;
• Validate effectiveness of recommendations and resolve complaints;
• Manage Assets and parts inventory in order to provide you with machines, parts and services;
• Manage a fleet of owned or tented Assets;
• Maximize the efficiency of operations and increase sales;
• Develop digital applications;
• Manage your account with us and general keep our records up to date and to administer or relationship with you;
• Review your job application;
• Allow you to participate in sweepstakes, competitions, or similar promotions and to administer these activities. Some of these activities have additional rules, which could contain additional information about how we use and disclose your information, including Personal Information. We suggest that you read any such rules carefully;
• Protect the security and integrity of our Sites and Services;

• Investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or violations of our agreements, and to otherwise fulfill our legal obligations;
• Monitor compliance with and enforce this Privacy Policy and any other applicable agreements and policies;

• Defend our legal rights and the rights of others;
• Fulfill any other purposes for which you provide it, or any other purpose we deem necessary or appropriate;
• Efficiently maintain our business; and
• Comply with applicable law.

The above sharing excludes text messaging originator opt-in data and consent. This information will not be shared with any third parties.

We may use anonymized information (or de-identified information), that was derived from Personal Information, but in its anonymized form cannot be identified with a specific individual. This de-identified information is not considered Personal Information for purposes of this Privacy Policy and is not covered by this Privacy Policy. However, if such information is used or formatted in such a way that it is possible for that information to be identified with a specific individual, then it will be considered Personal Information as appropriate.

4. How We Share Your Information

We may share the information that we collect about you in the following ways:

• With our parent, subsidiary and affiliate entities, to our manufacturers and their subsidiaries and affiliates, and to contractors, service providers and other third parties used to support our business and the business of our manufacturers;
• With vendors who perform data or Site-related services on our behalf (e.g., email, hosting, maintenance, backup, analysis, etc.);
• With vendors to prepare, deploy and analyze advertising content;
• To the extent that we are required to do so by law;
• In connection with any legal proceedings or prospective legal proceedings;
• To establish, exercise, or defend our or a third party’s legal rights and property, including providing information to others for the purposes of fraud prevention;
• With any person who we reasonably believe may apply to a court or other competent authority for disclosure of that Personal Information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that Personal Information;
• With any other person or entity as part of any business or asset sale, equity transaction, merger, acquisition, bankruptcy, liquidation, or similar proceeding, or in preparation for any of these events;
• With any other person or entity where you consent to the disclosure; and
• For any other purpose disclosed by us when you provide the Personal Information or for any other purpose we deem necessary, including to protect the health or safety of others.

5. Cookies and Other Tracking Technologies

Like many companies, we use cookies and other tracking technologies (such as pixels and web beacons). To learn more about how we use cookies and to manage your cookie settings, please see our Cookie Policy.

6. “Do Not Track” Signals

Some internet browsers incorporate a “Do Not Track” feature that signals to websites you visit that you do not want to have your online activity tracked. Given that there is not a uniform way that browsers communicate the “Do Not Track” signal, the Sites do not currently interpret, respond to, or alter their practices when they receive “Do Not Track” signals.

7. Choices About Your Information

To review or request changes to any of your Personal Information, please contact us as described below. To unsubscribe from our marketing emails, please click the unsubscribe link included in the footer of our emails. You also may submit a request to us using the contact information described below.

8. Security

We maintain commercially reasonable security measures to protect the Personal Information we collect and store from loss, misuse, destruction, or unauthorized access. However, no security measure or modality of data transmission over the Internet is 100% secure. Although we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee absolute security.

9. Third Party Links

The Sites and Services may contain links that will let you leave the Sites and Services and access another website. Linked websites are not under our control. This Privacy Policy applies solely to Personal Information that is acquired by us on this Sites and Services. We accept no responsibility or liability for these other websites.

10. Children’s Privacy

The Sites and Services are not intended for children under 13 years of age. We do not knowingly collect, use, or disclose personal information from children under 13.

11. Notice to California Residents

We do not disclose personal information obtained through our Site or Services to third parties for their direct marketing purposes.  Accordingly, we have no obligations under California Civil Code § 1798.83.

12. Accessibility

We are committed to ensuring this Privacy Policy is accessible to individuals with disabilities. If you wish to access this Privacy Policy in an alternative format, please contact us as described below.

13. How to Contact Us

To contact us for questions or concerns about our privacy policies or practices please contact us  by calling us by phone at 704-596-6700, by mail at 9000 Statesville Road, Charlotte, NC 28269, Attn: Legal Department, or electronically at privacy@cte1926.com.

14. Caterpillar Data Governance

Caterpillar’s Data Governance Statement, together with Caterpillar’s Global Privacy Statement and any applicable Caterpillar Privacy Notices for its digital offering subscriptions, describes Caterpillar’s practices for collecting, sharing, and using data and information relating to machines, products or other assets and their associated worksites–for example to enable Cat® Connect and other Digital Offerings. The Data Governance Statement also describes how Caterpillar may perform remote diagnostics and make available remote software and firmware updates and upgrades, such as configuration, patches, bug fixes, new or enhanced features, etc., for your Assets and Devices. By providing data and information to a dealer as described herein or to Caterpillar as described in Caterpillar’s Global Data Privacy Statement, you agree to its terms as it may be revised from time to time.